Under the weather

Hi ho everyone!

I'm sorry to report that I've fallen rather badly ill and it's been hard to get everything done with a heavy head and a congested nose. I caught some kind of virus or bacteria during Raya that just refuses to go away nicely. I've been popping pills like an addict until I can no longer stand the disgusting aftertaste. I have been down in the dumps for an entire week now :( And every one of those days I tried to get up so I could send out the parcels pending delivery but I couldn't. I surely worried that my customers would think that I was delaying their items on purpose or even worse, think that I am trying to rip them off. I want nothing more than to maintain a good record in terms of customer service and product quality so this unfortunate event is not to my approval but there's nothing I can do when it comes to uncontrollable forces. I only hope that my customers understand and would forgive me. I truly appreciate their patience. Not only did they have to wait after the Raya break but they had to wait for me to recover enough to get up. Luckily, I managed to send out all parcels last Friday and I hope nothing will get in the way and arrival will be swift.

I really dislike excuses as I am a buyer myself and I have had some pretty common and suspicious excuses thrown at me for delays and I hope my customers don't feel that way about me. I was truly ill and I am still recovering. It is not my intention to purposely delay any of my business transactions and customer service is important. I've already sent out emails but I would like to make sure that everyone knows that I am sincerely sorry in the case of unexpected delays. I will try my best to avoid such things in the future and will continue to strive for better service.

Since I am still not in the peak of health and have some work that needs my immediate attention, updates will have to be put on hold until further notice. We truly apologize for this but we have to take it slow for a bit. We promise not to be away for too long though so we hope to see you again soon.

Again, we apologize for all delays and thank you for your understanding. Good night!